Privacy Policy
This policy explains how Klokey, operated by Lifta Holdings, LLC ("Klokey", "we", "us"), collects, uses and shares information. It covers the Klokey website, app, phone numbers, email addresses, mailing addresses and text messages.
The short version: we collect what we need to receive your calls, email and mail and let you know about them. We don't sell your information. We don't share your mobile number for marketing. You control who else sees your messages.
1. Information we collect
From you or the organization that provides Klokey to you
- Name, contact details (mobile numbers, email addresses), and the organization that provides Klokey to you, if any.
- Where you currently live, if you choose to give it. We keep it separate from your Klokey mailing address and use it only when a form you're completing requires it.
- Identity documents you choose to store in the ID vault, and information needed to set up mail service (for example, USPS Form 1583). We store only the last four digits of a Social Security number.
- Trusted contacts you name, and their consent choices.
- Your settings, consents and PIN (stored in a form we can't read).
- An activity record for each item: when it arrived, when we notified you and whether the notice was delivered, and when you opened it, listened to it or marked it done. You can see this record for your own items. We don't use hidden tracking in emails, and we never tell the sender whether or when you opened something. If an organization provides your Klokey line, it sees only the status of your items (for example, "opened" or "done") and sees the times only if you choose to share them.
Communications sent to your Klokey number, email or address
- Call details (time, caller number and, when available, caller ID name), voicemail recordings and transcripts. Live conversations are never recorded.
- Email you receive at your Klokey address, including attachments.
- Scans of mail received at your Klokey mailing address or at your program's mailroom.
Automatically
- Device and log information when you use the app or website, such as IP address, browser type and pages visited, used for security and to keep the service working.
2. How we use information
- To receive, store and deliver your calls, voicemail, email and mail, and to notify and remind you.
- To sort messages by importance, find deadlines and summarize what arrived. Automated tools may help; you and your program can always see the original.
- To verify your identity and phone numbers and keep your account secure.
- To give your program the information you've allowed (see below).
- To improve Klokey, using de-identified or aggregated information where possible.
- To comply with law and protect people's safety.
3. How we share information
We do not sell your personal information.
- Your program. Staff at the organization you enrolled through can see what you've authorized, for example that an important item arrived and whether you've opened it. You choose whether they can see message contents.
- Trusted contacts. Only a short heads-up, never message contents, and only if you named them and they agreed.
- Service providers that run parts of Klokey for us under contracts that limit their use of your information: phone, text and WhatsApp delivery, email delivery, mail receiving and scanning, cloud hosting and storage, sign-in, and transcription. If you turn on WhatsApp, WhatsApp (part of Meta) also handles those messages under its own terms.
- Legal reasons. When required by law, subpoena or court order, or to protect someone's safety. Where allowed, we'll tell you first.
- Business transfer. If Klokey is sold or merged, this policy continues to apply to your information.
4. Text messages and your mobile number
- We do not sell, rent or share your mobile number or text-messaging opt-in data with third parties or affiliates for marketing purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages.
- Message frequency varies with how many calls, emails and letters you receive. Trusted contacts receive at most 2 texts per week.
- Message and data rates may apply.
- Reply STOP to opt out and HELP for help. See Text message terms.
5. How long we keep information
- Messages, recordings and scans: while your account is active and for the after-program period you choose, then deleted or de-identified, unless you ask us to keep or delete them sooner, or the law requires us to keep them.
- Paper mail: held for pickup or forwarding for up to 30 days, then securely shredded unless you ask for it.
- Records of consent and opt-outs: kept as long as needed to prove we honored your choices.
6. Security
We use encryption in transit, access controls, private storage, short-lived links to recordings and documents, and audit logs of who viewed what. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.
7. Your choices
- See, correct or download your information, or ask us to delete it, by emailing privacy@klokey.com.
- Change what your program can see, and add or remove trusted contacts, in the app.
- Withdraw consent at any time. Some services (like receiving mail on your behalf) stop when you do.
8. Children
Klokey is for people 18 and older. We don't knowingly collect information from children.
9. Changes
We'll post updates here and change the effective date. If changes are significant, we'll tell you in the app or by email.
10. Contact
Lifta Holdings, LLC
5703 Blanco Road, Suite 800, San Antonio, Texas 78216
privacy@klokey.com